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Shipping & Returns
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What's your shipping policy?
All customers are responsible for making sure all their information is correct when placing an order at checkout. We cannot change/cancel orders after they have been placed online. Please allow 3 to 7 business days for your tracking number to update.
Do you offer free shipping?
DOMESTIC ORDERS (within the United States & outer islands) are eligible for free shipping with a subtotal of 50 USD or more: this subtotal gets calculated before any additional fees (such as taxes, shipping, or insurance) & after any coupon/discount
When can I expect my order?
*Please note: Due to high volume, we are currently experiencing a 7-10 day ship time. Thank you for your patience 💕. Once your order is placed, it gets packed, fulfilled, and dispatched in the queue it was received. When your shipping label is creat
Can I change my delivery address?
Need to change your delivery address? Although we cannot guarantee to edit or modify orders, we'll try our best to further assist with your request to update your delivery address. If your order hasn't been fulfilled yet, it's important to contact ou
Where is my tracking number?
When orders are placed, they are processed in the queue they were received. Please note that processing and delivery estimates can be delayed by sales, holidays, promos, events, and new releases.
What shipping couriers do you use?
We use USPS, UPS, FedEx, and DHL Express for retail orders, depending if they are getting shipped domestically or internationally. When you receive your tracking number, you should also see which shipping courier is handling your package's delivery.
Why is my tracking number not working or updating?
Once you receive your tracking number, please allow 3 to 5 business days for it to get updated. If your package is still not moving after 14 business days from when the label was created, you can email customer service with your order number.
What if my package is stuck in transit?
If your tracking number still indicates your package was not delivered after 5 to 18 business days from when the label was created, please click this article to see the next steps.
What if my order is lost, stolen, or damaged?
Did your package arrive damaged? Was your tracking number marked as delivered, but your package is still nowhere to be found? Read this article to learn how to receive further assistance.
What if something is incorrect or missing in my package?
We take thorough measures to optimize the accuracy of our fulfillment process. Before a tracking number is generated, each item (lot code) in an order is scanned and packed into our inventory database. If you notice that there's an incorrect or missi
How do I report a damaged claim?
If you received your order in damaged condition, you should report a damaged claim through our return portal to request a replacement, courtesy exchange, or store credit within 2-days of delivery — the sooner you report a damaged claim, the quicker t
What happens if my package was returned to sender?
All orders are dispatched to the shipping information sourced from the checkout page. Before placing an order, it's highly recommended to double check all the shipping details provided are correct to prevent any potential delays or confusion. Sometim