International Orders

Do you live outside of the United States? If you already placed an order or are interested in placing an order, please refer to the articles below to learn more information.

Articles

International Shipping

International orders are typically processed within 5 to 18 business days (or earlier) from when they are placed online. After a label is created, it can take an additional 5 to 18 business days (or earlier) for delivery.

Do you offer free shipping for international orders?

All international orders are ineligible for free shipping. At this time, we offer free shipping for domestic orders with a subtotal of 50 USD or more: this is calculated before tax/shipping rates & after any coupon/discount is applied to the order va

Can I enter my shipping address in a different language?

International customers must enter all their billing and shipping details in English, as our shipping couriers (UPS Worldwide and DHL Express) don't accept addresses in other languages. If we notice an issue with your address information, our custome

What if there's an issue with delivery?

If there was an issue with delivery outside of the United States, please directly contact the shipping courier with your tracking number to inquire about the status of your shipment. At this time, international orders are ineligible for return or res

Where can I purchase DMB products outside of the United States?

If you live outside the United States, please refer to this article to see where else you can purchase DMB products for better rates and faster shipping.

Can I use a forward shipper to receive my order?

International customers can use forward shippers at their discretion. All customers are responsible for making sure all their information is correct when placing an order at checkout.