Shipping & Delivery
Have a question about shipping and delivery? Explore any of the categories and articles below to learn more information.
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What's your shipping policy?
All customers are responsible for making sure all their information is correct when placing an order at checkout. We cannot change/cancel orders after they have been placed online. Please allow 3 to 7 business days for your tracking number to update.
Do you offer free shipping?
DOMESTIC ORDERSĀ (within the United States &Ā outer islands) are eligible for free shipping withĀ a subtotal of 50 USD or more: this subtotal gets calculated before any additional fees (such as taxes, shipping, or insurance) & after anyĀ coupon/discount
When can I expect my order?
Once your order is placed, it gets packed, fulfilled, and dispatched in the queue it was received. When your shipping label is created, you should receive a separate email with theĀ tracking details. If you don't see this notification in your primary
Can I change my delivery address?
Need to change your delivery address? If your order hasn't been fulfilled yet,Ā contact customer serviceĀ within 24-hours of when it was placed. Make sure to include your order number and new address in the format below. NAME:. ADDRESS LINE #1:. ADDRES
What shipping couriers do you use?
āWe use USPS, UPS, FedEx, and DHL Express for retail orders, depending if they are getting shipped domestically or internationally. When you receive your tracking number, you should also see which shipping courier is handling your package's delivery.
Why is my tracking number not working or updating?
Once you receive your tracking number, please allow 3 to 5 business days for it to get updated. If your package is still not moving after 14 business days from when the label was created, you can email customer service with your order number.
What if my package is stuck in transit?
If your tracking number still indicates your package was not delivered after 5 to 18 business days from when the label was created, please click this article to see the next steps.
What if my order is lost, stolen, or damaged?
Did your package arrive damaged? Was your tracking number marked as delivered, but your package is still nowhere to be found? Read this article to learn how to receive further assistance.
Extend Shipping Protection
We offer Extend Shipping Protection forĀ lost, stolen, or damaged packages. Shipping insurance is intended to be an optional service for all domestic customers at checkout. Please note thatĀ international ordersĀ are ineligible to receive Extend Shippin
What happens if my package was returned to sender?
All orders are dispatched to the shipping information sourced from the checkout page. Before placing an order, it's highly recommended to double check all the shipping details provided are correct to prevent any potential delays or confusion. Sometim