Do you offer exchanges? What's your exchange policy?Updated a month ago
Yes, we offer courtesy exchanges for a replacement or different shade within 30-days of delivery! Exchange requests are quick and easy through our Loop Returns Portal.
Once your return is in transit, you should receive an update via email communication. This return process should take 2-5 business days (or earlier).
All exchanges/replacements depend on if any shade/product is in stock. If a product you want in exchange/replacement is unavailable, you may choose to receive a refund (unused/unopened/sealed) or store credit (used/opened/unsealed) for your returned product.
You can click here to learn more about our return policy.
DISCLAIMER NOTICE
ONLY ITEMS PURCHASED ON DANESSAMYRICKSBEAUTY.COM WILL BE ACCEPTED FOR RETURN. FOR ITEMS PURCHASED THROUGH A DIFFERENT RETAILER, PLEASE CONTACT THE RESPECTIVE RETAILER FOR RETURN OR EXCHANGE PROCEDURES. AT DANESSA MYRICKS BEAUTY, WE ARE COMMITTED TO PROVIDING THE HIGHEST LEVEL OF SUPPORT. OUR TEAM DILIGENTLY DOCUMENTS AND REVIEWS ALL CUSTOMER INQUIRIES. IN CASES OF FREQUENT RETURNS, VIOLATION OF OUR GUIDELINES, OR SUSPECTED POLICY ABUSE, OUR DECISION AND DISCRETION ON RETURN REQUESTS ARE FINAL. DANESSA MYRICKS BEAUTY RESERVES THE RIGHT TO UPDATE THE RETURN POLICY FOR OUR ONLINE STORE AT ANY TIME. YOUR SATISFACTION IS OUR PRIORITY, AND WE APPRECIATE YOUR COOPERATION WITH THESE GUIDELINES. FOR ANY QUESTIONS OR CONCERNS ABOUT A RETURN, PLEASE REACH OUT TO OUR CUSTOMER SERVICE TEAM WITH YOUR ORDER NUMBER.