What's your return policy? How do I start a return?Updated 3 hours ago
Directions: Refer to our return policy below to see what qualifies for a refund, store credit, or courtesy exchange within 30-days of delivery. If you're eligible for return, you can start a return by visiting the hyperlinks/instructions under "RETURN REQUEST" towards the bottom of this article.
REFUND
Eligible Item(s): Unused/Unopened/Sealed in Original Packaging.
Submission Timeframe: Within 30-Days of Delivery.
Option: Refund for Amount Paid for Product(s).
Restocking Fee: 8.95 USD is Deducted from Refunded Amount.
Please Note: Standard Shipping & Shipping Insurance Cannot be Reimbursed in Refund — Refund Amount Received is Based on How Much was Paid for Product(s) at Checkout.
STORE CREDIT
Eligible Item(s): Anything Used/Opened/Unsealed OR Unused/Unopened/Sealed in Original Packaging.
Submission Timeframe: Within 30-Days of Delivery.
Option: Store Credit for Amount Paid for Product(s).
Restocking Fee: Not Applicable.
Please Note: Standard Shipping & Shipping Insurance Cannot be Reimbursed in Store Credit — Store Credit Amount Received is Based on How Much was Paid for Product(s) at Checkout. Orders Paid with Store Credit are Ineligible for Return.
COURTESY EXCHANGE
Eligible Item(s): Anything Used/Opened/Unsealed OR Unused/Unopened/Sealed in Original Packaging.
Submission Timeframe: Within 30-Days of Delivery.
Option: Courtesy Exchange for a Replacement or Different Shade.
Restocking Fee: Not Applicable.
Please Note: Standard Shipping & Shipping Insurance Cannot be Reimbursed —Anything That Has Been Previously Exchanged is Ineligible for Return. All Exchanges/Replacements Depend on Product Availability.
RESTOCKING FEE
Refund: Flat Rate Deduction of 8.95 USD is Applicable.
Store Credit: Not Applicable to Deduction.
Exchange: Not Applicable to Deduction
AUTHORIZED RETURN LABEL
Unsolicited Return: Anything Sent Without Our Authorized Return Label is Ineligible & Unacceptable for Return.
Timely Return: Everything Must be Shipped Within 1-Week of Receiving Our Authorized Return Label.
DAMAGED CLAIMS
With Shipping Insurance: Start a Damaged Claim with Extend Shipping Protection by Clicking Here.
No Shipping Insurance: Request a Return Here & Select "Damaged Delivery" as Your Reason for Return OR Contact Customer Service With Your Order Number & Photos of What Arrived Damaged.
Submission Timeframe: Within 2-Days of Delivery.
INELIGIBLE FOR RETURN
1. E-GIFT CARD(S)
2. LOCK-ON-LASH GLUE
3. ENLIGHT ILLUMINATOR(S)
4. ENLIGHT HALO POWDER(S)
5. METALS
6. FREEDOM LASHES
7. TOOL & ACCESSORIES
8. TRADESHOW PURCHASE(S)
9. INTERNATIONAL ORDER(S)
10. COURTESY RESHIPMENT(S)
11. ORDER(S) OUTSIDE 30-DAYS OF DELIVERY
12. ORDER(S) PURCHASED WITH STORE CREDIT
13. ANYTHING THAT HAS ALREADY BEEN EXCHANGED ONCE IN AN ORDER
14. RETURN(S) BELOW 10 USD
15. UNSOLICITED OR UNAUTHORIZED RETURN(S)
16. RETURN(S) SENT WITHOUT OUR AUTHORIZED RETURN LABEL
RETURN REQUEST
DMB ORDERS
Start a Return Here Within 30-Days of Delivery.
TIKTOK SHOP ORDERS
Request a Return on the TikTok App Within 30-Days of Delivery.
GMA ORDERS
Submit a Return Form Here for a GMA Purchase Within 30-Days of Delivery.
Please Note: You can only submit one return form per order, as we cannot accept a return form for more than one order. If you want to make a return for multiple orders, you must submit return forms for each order separately.
DISCLAIMER NOTICE
ONLY ITEMS PURCHASED ON DANESSAMYRICKSBEAUTY.COM WILL BE ACCEPTED FOR RETURN. FOR ITEMS PURCHASED THROUGH A DIFFERENT RETAILER, PLEASE CONTACT THE RESPECTIVE RETAILER FOR RETURN OR EXCHANGE PROCEDURES. AT DANESSA MYRICKS BEAUTY, WE ARE COMMITTED TO PROVIDING THE HIGHEST LEVEL OF SUPPORT. OUR TEAM DILIGENTLY DOCUMENTS AND REVIEWS ALL CUSTOMER INQUIRIES. IN CASES OF FREQUENT RETURNS, VIOLATION OF OUR GUIDELINES, OR SUSPECTED POLICY ABUSE, OUR DECISION AND DISCRETION ON RETURN REQUESTS ARE FINAL. DANESSA MYRICKS BEAUTY RESERVES THE RIGHT TO UPDATE THE RETURN POLICY FOR OUR ONLINE STORE AT ANY TIME. YOUR SATISFACTION IS OUR PRIORITY, AND WE APPRECIATE YOUR COOPERATION WITH THESE GUIDELINES. FOR ANY QUESTIONS OR CONCERNS ABOUT A RETURN, PLEASE REACH OUT TO OUR CUSTOMER SERVICE TEAM WITH YOUR ORDER NUMBER.
CONTACT INFORMATION
CustomerService@DanessaMyricksBeauty.com
Thank You for Your Patience and Understanding!