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⏰ Live Chat Hours: Weekdays (Monday - Friday) from 9 AM ET to 5 PM ET — Closed on Weekends and National Holidays. 

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If you made a purchase through GMA or TikTok Shop, please refer to the directions below to request a return within 30-days of delivery.<p dir="ltr" id="isPasted" style="box-sizing: inherit; font-size: 16px; font-family: var(--ghc-primary-font-family),sans-serif; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; line-height: 1.38; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0pt; margin-bottom: 0pt;"><span style="box-sizing: inherit; font-family: Inter; font-size: 24px; color: rgb(0, 0, 0); background-color: rgb(57, 255, 20); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">TIKTOK ORDERS<p dir="ltr" style="box-sizing: inherit; font-size: 16px; font-family: var(--ghc-primary-font-family),sans-serif; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; line-height: 1.38; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0pt; margin-bottom: 0pt;"><span style="box-sizing: inherit; font-family: Inter; font-size: 18px; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Request a Return on the TikTok App Within 30-Days of Delivery.<p dir="ltr" style="box-sizing: inherit; font-size: 16px; font-family: var(--ghc-primary-font-family),sans-serif; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; line-height: 1.38; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0pt; margin-bottom: 0pt;"> <p dir="ltr" style="box-sizing: inherit; font-size: 16px; font-family: var(--ghc-primary-font-family),sans-serif; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; line-height: 1.38; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0pt; margin-bottom: 0pt;"><span style="box-sizing: inherit; font-family: Inter; font-size: 24px; color: rgb(0, 0, 0); background-color: rgb(57, 255, 20); font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">GMA ORDERS<p dir="ltr" style="box-sizing: inherit; font-size: 16px; font-family: var(--ghc-primary-font-family),sans-serif; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; line-height: 1.38; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0pt; margin-bottom: 0pt;">Submit a Return Form&#xA0;<a href="https://docs.google.com/forms/d/e/1FAIpQLSeEhFH_1VfLXyI-I2EVwbPnFLfakc8IqNN5SzESSzHKBjUAjg/viewform" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(194, 145, 132); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">Here</a>&#xA0;for a GMA Purchase Within 30-Days of Delivery.

If you made a purchase through GMA or TikTok Shop, please refer to the directions below to request a return within 30-days of delivery. TIKTOK ORDERS. Request a Return on the TikTok App Within 30-Days of Delivery. GMA ORDERS. Submit a Return Form Her

How can I return a GMA or TikTok Shop order?

Returns

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Can I edit my account information?

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Why am I unable to see all purchases in my order history?

Email Newsletter & SMS Marketing

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Do reward points expire?

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My Account

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Can I cancel or change my order?

Where is my order confirmation?

What if I was charged twice for my order?

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Does Danessa Myricks Beauty have a purchase limit?

Where's Danessa Myricks Beauty located?

Do you have any physical stores?

What currency is shown for your products?

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Valentine's Day Sale 2024

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Trick or Treat Colorfix 2023

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12 Days of DMB

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What's your return policy? How do I start a return?

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Do you offer exchanges? What's your exchange policy?

Can store credit or order exchanges be returned?

What if the shade I ordered doesn't match me?

Is there a restocking fee for returns?

Do you provide a return label?

When can I expect my refund, store credit, or courtesy exchange?

How can I track my return status?

What if my return is late?

Can I group items from another order in the same return?

Can I return part of a set or bundle deal?

How do I redeem store credit?

Out of Stock (Notify Me)

Which products have been discontinued?

Where are your products manufactured?

Are your products safe for all ages?

Are Danessa Myricks Beauty products vegan and cruelty-free?

Are your products non-comedogenic and hypo-allergenic?

Are Danessa Myricks Beauty products dairy-free, soy-free, nut-free, gluten-free, alcohol-free, oil-free, silicone-free. fragrance-free, or sulfate-free?

What's the expiration date of DMB products?

Do Danessa Myricks Beauty products contain parabens or preservatives?

Which products contain Mica or Talc? Are these ingredients ethically sourced?

Are Danessa Myricks Beauty products safe to use during pregnancy or nursing?

Colorfix: Disclosure for Color Additives

What are the different finishes of Colorfix?

What's the Bionic Gel Activator?

Formulas & Ingredients

How do I keep and care for my DMB products?

How do I apply and layer Yummy Skin products?

How do I use the Groundwork Palette?

How do I store the Infinite Chrome Flakes?

How does the dispenser mechanism of the Illuminating Veils function?

What if the Love & Light Beauty Oils are separated in their bottles?

How to Use & Store

How can I shade match? Which complexion product should I choose?

Vision Cream Cover (Corrector Shades)

Twin Flames & Infinite Chrome Flakes: What's the difference between base and topper shades?

What are Colorfix Nudes? What can they be used for?

Product Recommendations

Product Inquiries

What's your shipping policy?

Do you offer free shipping?

When can I expect my order?

Can I change my delivery address?

What shipping couriers do you use?

Why is my tracking number not working or updating?

What if my package is stuck in transit?

What if my order is lost, stolen, or damaged?

What if a product is incorrect or missing in my package?

Extend Shipping Protection

How do I report a damaged claim?

What happens if my package was returned to sender?

Domestic Shipping

Why was I still charged for standard shipping?

Can my order be shipped to P.O. box?

Can my order be sent to a forwarding shipper?

Do you ship to military addresses?

What's considered part of the United States?

Domestic Orders

International Shipping

Do you offer free shipping for international orders?

Can I enter my shipping address in a different language?

What if there's an issue with delivery?

Where can I purchase DMB products outside of the United States?

Can I use a forward shipper to receive my order?

Do I need to pay for duties and taxes?

How are shipping fees and import taxes determined?

What's a tax ID? Do I need to provide my tax ID at checkout?

Duties & Taxes

International Orders

Shipping & Delivery

How do I apply and qualify for Danessa Myricks Beauty PRO?

What's considered valid documentation?

Does my pro discount also apply to shipping and taxes?

How can I tell if my pro discount working?

Can I redeem a coupon with my pro discount?

I placed an order under the wrong account. Can my pro discount still be applied to this purchase?

How can I return a GMA or TikTok Shop order?Updated 2 months ago