Have a question? Visit & explore FAQ for quick answers! 😊💕

💬 Live Chat Hours: Weekdays (Monday - Friday) from 9 AM to 5 PM ET — Closed on Weekends and National Holidays.

Outside our operating hours? No worries! Leave a message for us to get back to you! 😉💖

Send us a message and we'll get back to you! 🤗💗

⏰ Business Hours: Monday - Friday 9 AM to 5 PM ET — Closed on Weekends & Holidays. 

*Response times may vary during sales, holidays, new releases, exclusive events, or viral moments.

Wholesale

PR Inquiry

Start a Return

Privacy Policy

Terms of Service

DMB Pro

Rewards

DMB University

Sign In

Danessa Myricks Beauty

If you see that you were charged twice for an order or a second payment is still pending, please immediately contact your bank or credit card company<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;for further assistance.customerservice@danessamyricksbeauty.com

If you see that you were charged twice for an order or a second payment is still pending, please immediately contact your bank or credit card company for further assistance. customerservice@danessamyricksbeauty.com

🛒 Transaction Inquiry

Orders

How can I create an account?

Can I edit my account information?

Can I transfer my order history to a different account?

Why am I unable to see all purchases in my order history?

SMS & Newsletter

How do I earn and redeem my reward points?

Do reward points expire?

Can I use my rewards with another coupon at checkout?

My Account

Where's Danessa Myricks Beauty located?

What forms of payment do you accept?

Can coupon codes be stacked together for a greater discount?

How can I check the status of my order?

Can I cancel or change my order?

Where is my order confirmation?

What if I was charged twice for my order?

How do I get free samples with my order?

What currency is shown for your products?

How do I get 20% off my first order?

What's your shipping policy?

Do you offer free shipping?

When can I expect my order?

Can I change my delivery address?

Where is my tracking number?

What shipping couriers do you use?

Why is my tracking number not working or updating?

What if my package is stuck in transit?

What if my order is lost, stolen, or damaged?

What if something is incorrect or missing in my package?

How do I report a damaged claim?

What happens if my package was returned to sender?

Domestic Shipping

Why was I still charged for standard shipping?

Can my order be shipped to P.O. box?

Can my order be sent to a forwarding shipper?

Do you ship to military addresses?

What's considered part of the United States?

Domestic Orders

What's your return policy? How do I start a return?

How can I return a GMA, The View, or TikTok Shop order?

What's ineligible for return?

Do you offer exchanges? What's your exchange policy?

Can store credit or order exchanges be returned?

What if the shade I ordered doesn't match me?

Is there a restocking fee for returns?

Do you provide a return label?

When can I expect my refund, store credit, or courtesy exchange?

How can I track my return status?

What if my return is late?

How do I receive & redeem my store credit?

Can I group items from another order in the same return?

Can I return part of a set or bundle deal?

Returns

International Shipping

Which countries do you NOT ship to?

Do you offer free shipping for international orders?

Can I enter my shipping address in a different language?

What if there's an issue with delivery?

Where can I purchase DMB products outside of the United States?

Can I use a forward shipper to receive my order?

Do I need to pay for duties and taxes?

How are shipping fees and import taxes determined?

What's a tax ID? Do I need to provide my tax ID at checkout?

Duties & Taxes

International Orders

Shipping & Returns

What are your business days & hours?

How do I contact customer service?

Danessa Myricks University

Teach Me Tuesdays

About Us

Makeup Education

How can I join the Angels Program?

How can I become a wholesale partner?

How do I submit a PR Inquiry?

Partnership Inquiries

How do I get notified about restocks?

Which products have been discontinued?

Where are DMB products manufactured?

What's the expiration date of DMB products?

Are DMB products non-comedogenic and hypo-allergenic?

Are DMB products vegan and cruelty-free?

Are DMB products dairy-free, soy-free, gluten-free, or sulfate-free?

Are DMB products nut-free, alcohol-free, or fragrance-free?

Are DMB products oil-free or silicone-free?

Do DMB products contain parabens or preservatives?

Do DMB products contain Mica or Talc? Are these ingredients ethically sourced?

Are DMB products safe for all ages?

Are DMB products safe to use during pregnancy or nursing?

Colorfix: Disclosure for Color Additives

Groundwork Palette: Scent & Surface Crystallization

What are the different finishes of Colorfix?

Jar Fullness of Infinite Chrome Flakes

Formulas & Ingredients

How do I clean my DMB products?

How should I keep my DMB products?

How do I store the Infinite Chrome Flakes?

How do I apply and layer Yummy Skin products?

How do I use the Groundwork Palette?

Can I unclog the Yummy Skin Water Powder Serum?

How does the dispenser mechanism of the Illuminating Veils function?

What if the Love & Light Beauty Oils are separated in their bottles?

How to Use & Store

Vision Cream Cover (Corrector Shades)

Twin Flames & Infinite Chrome Flakes: What's the difference between base and topper shades?

What are Colorfix Nudes? What can they be used for?

How can I shade match? Which complexion product should I choose?

Product Recommendations

Product Inquiries

How do I apply and qualify for Danessa Myricks Beauty PRO?

What if I don't own a business website?

What's considered valid credentials for the pro application?

Does my pro discount also apply to shipping and taxes?

How can I tell if my pro discount working?

Can I redeem a coupon with my pro discount?

I placed an order under the wrong account. Can my pro discount still be applied to this purchase?

Can my pro discount be applied to my past order(s)?

Can the user information for my pro account be edited?

Pro Membership

What if I was charged twice for my order?Updated a year ago