How does the dispenser mechanism of the Illuminating Veils function?Updated 9 months ago
Our Illuminating Veils have airless pumps and don't use tube attachments. Instead, the dispenser mechanism uses suction/air pressure to release the product inside. When the button is clicked down, it pushes up the product toward the nozzle.
If your dispenser isn't working or dispensing any product out, it's likely the label sticker at the bottom of the bottle might be blocking off the airway. Please peel off this label sticker from the component to help release the product inside. If you still want your product to be properly labeled with the shade name, you can choose to place the label sticker on the back of your bottle instead.
For any questions or concerns about the Illuminating Veils, you're more than welcome to email our customer service team with your order number and send any photos/videos of the product(s) for reference purposes.